How long does it take to ship an order with various outfits?
Turnaround times vary dress to dress. However, we will endeavour to deliver your order keeping the following turnaround times in mind.
Special Occasions and Bridal: 25 to 50 days.
Evening and Party Wear: 20-30 days
Casual Wear: 15-20 days.
Kurtis and Tops: 20-30 days
Please allow 3-5 days to deliver anywhere in the world.
Can I amend my order once it is placed?
That will depend on any amendments you would like to have. Some amendments can be made after placing your order. Simply email us and we'll let you know whether amendments can be made on your order or not. An order may be amended within 24 hours of placing the order.
Can I cancel my order?
You can cancel your order within 48 hours. After 48 hours once the fabric is cut and work started we cannot accept any cancellations. Because we offer a made-to-measure service (m2m), once the fabric is cut to your measurements, it can not be used for any other order. Embroidery and coloured fabrics are also made as per your measurements and requirements.
Can I add sleeves or suggest any changes to an outfit?
We can certainly incorporate changes and make a custom outfit for you. You may alter your sleeves, neckline, hem, trouser or any other changes that you have in mind. All you need to do is tell us your thoughts by email or phone and our team of designers will review your changes and get back to you with expert recommendations. We will, at the same time, let you know whether your custom changes are cost affective or these can be made at the outfit cost. Once you have got approval for customisation you may proceed to place your order with us. Please do not forget to fill in the additional comments box with your approved custom needs.
I have got an approval for my custom order which requires an additional payment. How do I pay for it?
Please contact our customer service team and they will be able to take a manual payment over the telephone or Paypal
I want to place an order with you but it is safe to use my credit card?Our website maintains the highest levels of security. We use high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.
I plan to place my order soon can you tell me what measurements do you need?
Please login to our site and In MyAccount, there is My Measurement Section. You can add your measurements here and please follow our guidelines when taking your measurements. Make sure you measure carefully and double check it! It is a good idea to have someone else measure you.
Please keep in mind that you should be wearing normal clothes or undergarments. Jeans and heavy blouses are not recommended while being measured. Lay the tape measure flat against the skin; don't pull it too tight, or let the measurement tape droop.
I don't know what my measurements are, can I tell you my size?
Simply tell us what size you wear and we'll make your outfit keeping the ready-to-wear sizes in mind. Please refer to our size guides.
I have placed my order, so now what's next?
Your measurement and order specs will be reviewed by our design team. We'll get back to you shortly and request you to double check reconfirm your measurements and additional notes so that we can proceed to your order quickly.
I plan to place a group order, can I get a discount?
If you are placing a group order for a special occasion, we may offer you discount. Simply tell us what you would like to purchase (product names or codes) and we'll get back to you right away to see how we can help.
Do you do wholesale? And if so, how can I get a bulk wholesale quotation?
Simply tell us the item names along with the required quantity and sizes and we'll craft you a wholesale quotation based on your requirement.